Shipping Method

Shipping Information Confirmation

Before we dispatch your order, please ensure your shipping address, zip code, and contact information are accurate and complete. The address in your order must match the destination where you want us to deliver your package.

Available Shipping Services

We work with internationally recognized logistics providers to ensure safe and timely delivery. Our services include express carriers like DHL, FedEx, UPS, and TNT, as well as postal services like China Post and Hong Kong Post.

We offer two payment options for shipping:

• Freight Prepaid: We calculate and charge shipping costs based on package weight, carrier, and destination.
• Freight Collect: Requires a valid DHL, FedEx, UPS, or TNT account; shipping charges will be billed directly to your account.

Order Processing & Working Hours

Orders are typically processed and shipped within 3 business days after we receive your payment confirmation.

Our customer support is available Monday through Friday from 09:00 AM to 6:00 PM Beijing Time (BJT). Our office is closed on Saturdays and Sundays.

Shipping Methods and Timeframes

Duties, Taxes & Customs

For U.S. orders, we handle the collection and payment of applicable taxes on your behalf. For other international orders, additional local taxes, duties, GST, tariffs, and fees are the responsibility of the recipient.

Due to the complexity of international shipping regulations, we cannot estimate these amounts. Please contact your local customs office with any questions. If necessary, we will email you to confirm specific details regarding customs requirements.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number. Click here for tracking instructions.

Important Notes

• All delivery timelines are calculated from the date of shipment (order processing time excluded)
• Provide accurate shipping information to avoid delays
• Delivery speeds may be affected by:
  • Customs clearance procedures
  • Local postal services efficiency
  • Regional logistics conditions
  • Seasonal demand fluctuations
  • Local weather conditions
• For urgent orders, we recommend selecting premium express services
• Contact us immediately if your package is significantly delayed
• Check local import regulations as duties may apply
• Contact us in advance for special delivery requests